26100 Newport Rd, Suite A12-406 Menifee,
All other hours are considered "Emergency" and billed $50 more.
You are not billed extra if you call during off hours to set up an appointment.
Not Canyon Lake,
As the company name implies I do repair and service on garage doors and openers primarily in Menifee to avoid travel.
I do not install new doors.
(Though I take care of existing customers slightly outside of Menifee.)
Before I start I give an estimate.
Usually over the phone.
If I can not fix the problem then I charge nothing.
Not even for gas.
Problems with Proprietary Hinges...
Garage doors normally are 16'x7' or 8'x7'.
They usually consist of four sections stacked on top of each other.
Held together with three rows of hinges.
Each row on a 16' door normally has two end hinges and three internal hinges.
On a 8' door you have two end hinges and one center hinge on each of the three rows.
So usually you'll have 15 hinges on a 16' door and 9 hinges on an 8' wide door.
The hinges holding the sections together are sometimes proprietary.
Hinges are usually the weak link on a doors longevity.
A proprietary hinge means it is only used by that door manufacturer.
However normal garage door hinges are a commodity available from even your local hardware store.
They have a proven track record, ubiquitous, and cheap.
If you have a proprietary hinge and it breaks you may be forced to buy a new door!
Yes, you heard that right.
Overhead door, Clopay, Amarr, Hörmann and probably a few other companies have proprietary hinges.
This post is a rant against proprietary hinges.
The post is to make people aware of the potential problems of buying doors with non standard proprietary hinges.
There is no need to end up with a door that must be replaced in the future because you did not verify the door was using standard (non proprietary) hinges.
So always ask for standard hinges when buying a new door!
Clopay's "pinch resistant" hinges consist of two frail pieces of very thin, 18 gauge usually, metal.
They are held in place by a pin that looks like a nail.
The pin has a protrusion that theoretically holds it in place keeping it from falling out.
(It falls out all the time due to stress and very few homeowners figure out the entire hinge must be unscrewed, lined up at a precise angle so the notches in the door, hinge, and pin can be aligned, and only then can the hinge can be reattached to the door)
These Clopay hinges break at an alarming rate.
(Some say Clopay carefully designed the hinges to break so their dealers, much like car dealers, could make consistent aftermarket repairs.)
Once one Clopay hinge breaks the load is transferred to the hinge next to it...
The row of hinges fail like dominoes tipping over.
Clopay this year or last, 2017 or 2016, decided to discontinue this style of door and the hinges that go with it.
This wouldn't be so bad if they still produced the hinges so the doors could be repaired.
However Clopay decided to discontinue producing the hinges too!
Even the dealers can no longer buy them!
Clopay has left their customers holding the bag hoping the customers will buy replacement doors from them when the hinges go.
(I'm shocked at their total disregard for the tens of thousands, possibly hundreds of thousands, of customers which are now be forced to buy new doors.)
This is a huge problem in Menifee and Murrieta where many of the housing tracks are 100% full of Clopay doors.
For instance contractors for the Oasis, Colony, and Greer Ranch used almost exclusively Clopay doors.
According to Clopay you can not retrofit doors with pinch resitant hinges with normal hinges.
Customers must buy new doors!
I do not want to tell customers they must buy new doors because a $5 hinge has broken!
Will Clopay be affected by the way they have treated their customer base?
Hard to tell...
Clopay has some beautiful glass doors.
I would not buy them because I'd be worried they would tell me to buy a new door if one of the glass windows broke!
This idea that people can afford to buy a new door for thousands instead of getting it repaired for less than a $100 is troubling.
Overhead Garage Doors
They use plastic hinges that have been riveted to each section.
Once the sections have been snapped together they are there for life.
I asked the manager of this company how to repair a door of this type.
He said it was great for business because it is almost impossible to drill out the rivets and put new ones in place.
Customers must call a dealer and then we can charge whatever.
Or they can buy a new door.
So a repair only you can do for some price probably at half the price of a new door!
Amarr proprietary hinges are a mess too but not as bad as Clopay and Overhead's hinges.
They have these plastic bumpers on the side that are often rubbing up against the cables making loud sounds.
They are to prevent the cable from becoming caught in their proprietary hinges.
The hinges in the middle are also noisy like the side hinges.
The door is one of the noisiest on the market because of the proprietary hinges.
Oiling them does not do much.
Fortunately normal hinges also work on this door.
I'm not sure if all the hinges on a row would need replacing or if the door would work if only one of the five on a row were replaced.
I've never seen problems with these proprietary hinges.
Keep in mind almost everything is proprietary on a Martin door.
However that does not keep it from being one of the noisiest doors on the market despite the astronomical cost.
The foam squeaks about.
The two metal tubes making a whole often starts making a sound where they connect.
Along with the plastic spacer on the token center plate.
And the fact that they only use a single spring on a two car garage puts undue stress as it expands and contracts on to the end bearing brackets.
Plus the 16' long decorative metal they put on top of their struts to give it the same color as the door is known to fall on the cars.
These proprietary hinges are quiet and I've never seen one fail.
They are meant, and rated, to hold the doors together even at 140 mph winds.
However they are proprietary.
When buying a garage door always check to see if they are using proprietary hinges.
If you can't buy the hinge at Lowes then perhaps you should avoid buying the door.
You don't want to be stuck spending $3,000 for two new doors because some company like Clopay has decided to discontinue their product.
Also you probably want to be careful of buying from companies that have had a history of trying to lock you into proprietary hinges.
This post was originally written on 2017-08-08 and last updated on 2017-08-10.