26100 Newport Rd, Suite A12-406 Menifee,
All other hours are considered "Emergency" and billed $50 more.
You are not billed extra if you call during off hours to set up an appointment.
Not Canyon Lake,
As the company name implies I do repair and service on garage doors and openers primarily in Menifee to avoid travel.
I do not install new doors.
(Though I take care of existing customers slightly outside of Menifee.)
Before I start I give an estimate.
Usually over the phone.
If I can not fix the problem then I charge nothing.
Not even for gas.
Problems with Jackshaft Openers
Jackshaft openers attach to either side of your torsion tube and instead of pulling the door up or down it turns the tube one way or the other.
Currently Liftmaster is the only company I know of which makes jackshaft openers.
Once upon a time Wayne Dalton made a line of jackshaft openers called "I-Drive" but I believe they quit making them many years ago.
Now the Liftmaster 3800 and 8500 series jackshaft openers are the only ones available.
Liftmaster which has a monopoly on this market is naturally pushing the benefits of these openers and failing to mention the negatives.
Jackshaft Openers Are Sometimes Required
When a regular garage door opener can not be used, and only then, perhaps consider a jackshaft opener.
For instance when there is a beam in the way preventing a normal opener from being mounted.
Or when the door raises vertically instead of bending 90 degrees and going parallel to the floor.
In these situations where it is physically impossible to mount a normal opener then a jackshaft opener might work.
However when a normal opener can be installed, in terms of functionality but possibly not aesthetics, always install the normal opener.
Problems with jackshaft openers
The opener requires an electrical outlet.
It is not legal to use an extension cord so an electrician will have to be called to install an outlet next to where the opener will be attached.
Furthermore the garage door opener is suppose to have it's own circuit breaker in the breaker box.
I don't see this rule enforced but keep it in mind.
The opener and opener installation is much more expensive than a normal opener.
For example a good opener may cost a total of $425 installed with tax and everything else.
A Liftmaster 8500 though may cost $600+.
Granted it is much more difficult to install a jackshaft opener and the opener costs the dealer about 50% more before it is even installed.
You will have maintenance issues.
The cables often come undone and wrap around the tube.
Sometimes on both sides at once.
(If you are lucky the door just won't go down.)
Each time the cables come undone figure most garage door companies will charge $200 to fix things.
Possibly more if they have issues getting to the cable requiring the door to be taken apart and reassembled.
So over the life of the opener you will probably spend more than $1,000 more than you would have for a regular opener.
Maintaining your door is much more important.
That means oiling all the hinges and such.
Keep in mind the jackshaft opener spins the tube and assumes the door will naturally fall due to weight.
However if the door does not naturally fall because of friction, because the hinges are not oiled, then the cables come off.
There is a mechanism built into the opener to sense if the cable is coming off and stops the door from closing.
Despite this sensor working most of the time it doesn't work 100% of the time.
Hence all the expensive service calls that would not be needed if it were a normal belt drive opener.
Potentially more problems when the springs break.
Torsion springs are priced based on weight.
So many companies save money and use springs that don't use as much metal.
Weaker springs if you will that will break sooner and result in repeat business.
(My springs are all rated for more than three times "lifetime" spring, eight times "industry standard", and then matched to the weight of the door.)
These weaker springs must to be turned more to balance the door.
Resulting in doors that want to stay up rather than falling as a jackshaft opener requires.
So a spring replacement may cause perpetual cable off problems in the years to come that seem unrelated but really are.
This problem doesn't exist on a normal opener which pushes the door down instead of turning the tube.
In fact the extra winds actually helps keep the cables on when a normal opener is used.
So unless the garage door company realizes this potential problem exists there could be problems.
Liftmaster advertising claims the jackshaft openers are quiet and uses that as a selling point.
(They even have a line of opener called "whisper drives" which are also, ironically, very noisy.)
My experiences with them are that they are only quiet when compared to a chain or screw drive opener.
An opener like the Linear LDCO800 though is much much quieter so that the only sounds you usually hear are those of the door itself.
The controls on the opener are not intuitive!
For instance to set the opening and closing limits on the door requires a manual and the clicker or wall switch.
On most openers you can set the limits at the motor without the clicker or wall switch.
With the jackshaft openers you must have the manual to know that the wall switch or the clicker must also be used.
It is not difficult but an extra step requiring you to have access to the owners manual.
The aesthetics of a jackshaft opener are indeed very nice.
Unfortunately they will cost you probably thousands of dollars more over a 20 year period.
Along with down time, personal involvement of hiring a garage door repair company, and time out of your schedule to be there.
Don't be fooled by advertising claiming they are the greatest thing since sliced bread.
If the opener isn't required due to physical limitations then save your money and time and go with a traditional belt drive opener.