All other hours are considered "Emergency" and billed $50 more.
You are not billed extra if you call during off hours to set up an appointment.
Communities Serviced in Menifee CA:
Audie Murphy Ranch,
Brigata on the Lake,
Casa Blanca Villas,
Lake Ridge Estates,
Rancho La Vita,
As the company name implies I do repair and service on garage doors and openers primarily in Menifee to avoid travel.
I do not install new doors or openers.
Before I start I give an estimate.
Usually over the phone.
If I can not fix the problem I charge nothing.
Not even for gas.
My Thoughts On The Pella Garage Doors Sold By Lowes
A customer and his brother,
both contractors for 30 or more years and much more experienced than me in general,
hired me to finish the installation of one of these doors at one of their homes.
They were replacing an old door and the track and hardware from that door were being reused.
Pella doors are relabeled Amarr doors sold by Lowes under the name "Pella".
Amarr is a fairly good company sold all across America.
I believe Costco And Sams also relabel Amarr doors too.
Lowes relabels the Amarr doors and includes a package with all the bolts, nuts, winding bars, springs, etc., needed to assemble the door.
The door they bought most nearly resemebled this one:
Pella Traditional 192-in x 84-in Insulated White Double Garage Door
You can see from the Q&A on their website from the link above that it is a 171.5 lb door, 25 gauge, has two 207x2x21 springs, and costs $685.56.
I imagine you can buy it in any color.
The IPPT of these springs is 25.37.
At the recommended 7.5 turns the springs would lift 190 lbs and last for 17,000 cycles.
Almost 20 lbs too much lift.
So it would probably be best to wind the springs only 7 turns and not the 7.5 turns they recommend.
At 7 turns the springs would give a lift of 177 lbs and last for 23,000 cycles.
Almost "lifetime" springs, just 2,000 cycles short, and perfectly matched matched for the weight of the door.
Unfortunately they give some funny center plate that winds the springs by attaching a drill which winds the springs.
There are special instructions to only use this winding center plate three times.
It was very goofy and was already destroyed by the time I got there.
Fortunately they also supplied a normal center plate and maybe even winding bars.
(I didn't look since I prefer my winding bars.
I have four different sizes of winding bars that allow me to work in various conditions.)
So the first thing I did was take the thing apart and put it back together again with the "correct" center plate.
Then wound the springs 7 turns and that was done.
Proprietary Amarr Hinges
Yes, these doors come with proprietary Amarr hinges.
I tried to ask on the Lowes website whether these doors can be ordered with normal hinges.
Amarr allows you to order them with normal hinges when you order directly from Amarr so I'd imagine Lowes would allow this too.
Especially since it takes two to five weeks for Lowes to deliver this door.
It must be coming straight from the Amarr factory and so it should be a simple matter.
Anyways they had those disgusting proprietary Amarr hinges.
When buying a door the first thing you should look for are the hinges.
For instance Clopay came up with the first proprietary hinges and made their doors so normal hinges could not be used on them.
Or so Clopay says.
These hinges were so cheap that once one broke the others couldn't handle the weight and would also break.
Then Clopay would not sell these hinges to anybody but their authorized dealers.
It was a choke hold on the market.
Finally, after a decade or two of this, they discontinued their hinges and you can no longer buy even the hinges.
Their response to all their customers.... Buy a new door!
Then there is Overhead Door with their proprietary plastic hinges that come preinstalled, riveted into place.
It is a selling point for installers because no tools are required.
Just snap the door sections into place.
Naturally they don't snap back out.
And when there is any damage that would normally result in replacing just a hinge you have to replace the entire door!
Same things but to a lessor extent with the Pella hinges by Amarr.
They are cheap and you are SOL when they break.
So always look first at the hinges before you buy a door.
Naturally several of these proprietary hinges were already damaged by the time I arrived.
It had to do with the spring system not being right and the opener pulling too hard.
So now there was a gap between the top and next to top section where the cheap hinges had stretched.
I forcefully rebent the hinges back to something close to the shape they were originally in.
Now the door could be carefully opened and closed.
Things were not right yet.
Existing track problems
The track was mounted just fine for the old door.
However the cables would catch the hinges on the sides of the new Pella door.
This is another problem of the proprietary hinge mechanism Amarr uses in the hopes of locking up customers.
Normally to get around this they install rubber bumpers that will push the cable away from the hinge.
This keeps the cables from getting caught and causing the door to go off track.
They only work so-so.
I had one customer with a door that was making loud twanging sounds from time-to-time.
(I suspect she could also tell how many peas were under her mattress but that's another story.)
It took me quite some time to figure out that the complaint she had with her door was coming from the sporadic twanging wound as the cables were
released from the bumpers.
(I did not install that door and was called in after the fact by the owner to fix the problem this renter was experiencing.)
So I immediately knew with this door that the flag brackets would have to be remounted so the cables did not get anywhere near the door.
Repositioning or remounting the vertical and horizontal brackets is a major undertaking.
It is possibly more of a pain than installing everything from scratch.
You may have to do this with this Pella door if you get it with their proprietary hinges.
It is a fairly good door.
However the devil is in the details.
Do not buy it unless you get the normal hinges and not their default proprietary hinges.
Normal hinges you can also usually buy at a hardware store.
Also use the standard center plate and not their goofy thing which self-destruct after three uses.
(Well, to their credit, they say in their manual it is only good for three uses.)
Amarr is a large company and it is likely to stay in business.
Hence decades into the future when you hit the door with the car you are likely to be able to replace that section and not the whole new door.
However, can't stress this enough, don't let them stick you with their default proprietary riddled-with-problems hinges.